Shipping policy
Shipping Policy
We aim to process and deliver your orders as quickly and smoothly as possible.
Order Processing
Orders are usually processed within 1–3 working days after payment confirmation.
Orders placed during weekends, public holidays, launches, or promotional periods may experience slight delays.
Shipping Within Malaysia
Estimated delivery time:
- West Malaysia: 1–5 working days
- East Malaysia: 3–7 working days
Delivery timelines may vary depending on courier services and location.
International Shipping
International shipping availability and rates will be shown during checkout.
Customers are responsible for any customs duties, taxes, or import fees imposed by their country.
Tracking Orders
Tracking information will be provided once your order has been shipped.
Incorrect Shipping Information
Please ensure your shipping details are correct before placing your order.
HeyGetDat is not responsible for parcels lost or delayed due to incorrect addresses provided by customers.
Delayed or Lost Parcels
While we will do our best to assist, HeyGetDat is not liable for delays caused by:
- Courier service disruptions
- Weather conditions
- Customs clearance
- Public holidays
- Unforeseen circumstances beyond our control
If your parcel appears lost, please contact us and we will assist in filing a courier investigation.